Hello. My name is Mustafa Alami.
I design applications.
I am a freelance UX Designer. I make applications simpler, faster and smarter. Please contact me for availability: hello@malami.com
I also illustrate stories and sell art at numyum.com.
Select topics and filter:
Clients
- CRM:
- Ovation CXM,
- JLL Aero,
- JLL Capforce,
- Zenreach,
- Salesforce Contacts,
- Call Center:
- Boomtown,
- Stubhub,
- Insureon,
- Salesforce Console
- Financial:
- JLL Debt Management System,
- invoice2go,
- Moodys,
- Cleanfund
- Analytics:
- Modemetric,
- Incorta
- Other Enterprise:
- Manywho,
- Stubhub Field Services,
- Levaty,
- Facebook At Work ,
- Cisco,
- Oracle,
- Waggl.com,
- Salesforce Answers,
- Salesforce Help,
- Salesforce Tablet,
- Salesforce Account Feed,
- Consumer Apps:
- Life What If,
- MonjWell,
- Monj,
- ThinkSpan,
- RedTricycle,
- Oracle Think.com
Debt Management System
JLL
Product Support
Boomtown
Application Builder
Manywho
Small Business Accounting
invoice2go
Insurance Broker Call Center
Insureon
Call Center Experience
Stubhub
Modemetric
Analytics
Ticket Processing
Stubhub Field Services
Learn to Cook
Monj
Video Publishing Platform
Tout
Video with Interactive Content
Multipop
Families Sharing Activities
RedTricycle
Agent Console
Salesforce
More Info
Salesforce Service Cloud Agent Console was sold as box of parts. My goal when I took on leading the Service Cloud UX team was to establish Salesforce as an experience leader in Customer Service. We had leadership in technology, we just needed to push forward a best practice experience vision. My first task was to convince the team and executives that we need to do this. I created this Deck to shed delight around the issue. Fortunately, we pulled it off. I funded resources to the goal, pulled researchers and designers out of scrum and we collectively designed a best practice call center agent experience. We were fortunate to receive several UX specific patents around the project.
UX Related Patents: 20170115829, 9569060, 20140033076, 20140032713
Community Product Support
Salesforce Answers
User Assistance
Salesforce Help
Sales Tablet CRM
Salesforce
More Info
I designed and tested multiple prototypes to discover what users most wanted from the tablet experience. During the process, I developed a jquery plugin that enables quick changes to prototypes.
Customer Account Feed
Salesforce
